Frames of Mind - Part 2
Sunday, May 13, 2007
As we started looking at Frames of Mind in my last post (Part 1), remember that these frames of mind are very contextual, and are only more useful or less useful depending on the context.
In this post we'll be looking at our frames of mind about dealing with instructions. It's the frame of mind to do with our organizational style.
When it comes to dealing with instructions or getting something done, we have 2 broad responding styles - the procedures style or the options style.
Those that prefer options, work better at developing new procedures and figuring out alternatives to a strategy. They don't enjoy procedures, especially if they have already donethat procedure. If it works, they would much rather improve it or change it. They value alternatives and search for new and different approaches.
On the other side of the continuum are those who prefer procedures - they like to follow specific and definite procedures. They may not know how to create the procedures, but give them a process and they thrive on doing it just right. Procedures motivate them, and they enjoy a sense of closure –so prefer to complete procedures.
So where are you? As I ask you the next questions, just note your answers. Why did you choose your job? Why did you choose your bank?
If your answer was a reason, and one that is about choosing or options, you'd be more of an option person. If your answer was more of a story, with lots of facts, and you didn't mention choosing, you have more of a procedural orientation. You probably answered moreof a "how" you chose your job question than a "why" you chose it.
And so now that you have an idea of your frame of mind, what would you guess is your colleague's? or your family member? Of loved one? Are you on the same side of the continuum or not?
Knowing that now, how would you change the way you present a task or request to that person?
When communicating with someone who has more of an options frame of mind, talk about the possibilities and options and innovations involved in the task. Avoid giving them fixed step-by-step procedures. Rather play it by ear and emphasize all of the alternatives available to them.
When talking with someone who prefers procedures, give them specific details of the procedurethat clearly takes them from where they are to completing the task. Give them ways of dealingwith procedures that break down and allow them to finish processes to get closure. You can also number things as in points 1, 2, 3 or 5 steps to close a deal.
In our next post, we'll look at another frame of mind, about how we compare information.
To improved communication!
Telana
Labels: communication
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posted by Telana @ 6:31 am,
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At 29/2/08 10:50 am,
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Telana Simpson
Telana Simpson is a Professional Personal and Communication Coach. She is a caring and focused facilitator who has a passion for expression. She helps executives, individuals and entrepreneurs find authentic ways of communicating their inner potentials.
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